Shipping and Delivery FAQ

Thank you for visiting our shipping & delivery FAQ page! Please note that the following information pertains only to orders that have been fulfilled by Nooelec. If you placed your order through Amazon, it will likely be fulfilled by Amazon (some exceptions apply, check your order confirmation to be sure). If your order was fulfilled by Amazon, you will need to contact them directly regarding questions about shipping and delivery.

Who will be shipping my order?

Nooelec fulfills (that is, packages and ships) all orders placed through our website and eBay store. If you made your purchase on Amazon, your order will likely be fulfilled by Amazon itself, but some exceptions apply depending on the products ordered. Check your Amazon order confirmation to find out who is responsible for shipping your order.

When will my order ship?

Nooelec strives to fulfill all orders within 1 business day. If your order is delayed, we will proactively reach out to you to alert you of a problem with your order or to inform you of the reason for delay.

Where will my order ship from?

We currently have warehouse locations in the USA, Canada, United Kingdom and Japan. We believe our customers deserve to have their parts as fast as possible, and more warehouses means less waiting and more tinkering! Which location your order ships from depends on the shipping address and the shipping method selected at checkout, but generally we ship from whichever warehouse is closest to the shipping address.

What shipping methods do you offer?

Nooelec partners with many shipping services to offer our customers a variety of reliable shipping methods. We offer flat-rate domestic and international shipping, as well as priority or express shipping and courier options for those who need their products more quickly.

How much does shipping cost?

Shipping costs vary depending on the ship-to address and shipping method selected at checkout. A shipping quote can be obtained before you check out by clicking “View All” under the shopping cart icon at the top-right corner of the webpage. Underneath the order contents, you’ll find the Shipping Estimate tool.

How long will it take for my order to arrive?

That depends on the shipping method selected at checkout, as delivery windows vary with each service option. The shipping options that we offer, and their respective delivery windows, can be found below. If you select “free shipping” at checkout, we will usually use USPS First Class. If you are unsure of the shipping type you selected, check the Shipment Notification email we sent to you!

• USPS First Class (within USA): 3-7 business days.
• USPS First Class International: 2-6 weeks.
• USPS Priority: 1-4 weeks.
• USPS Priority Express: 0.5-3 weeks.
• Canada Post (Regular): 3-9 business days.
• Canada Post (Expedited): 3-5 business days.
• UPS Expedited: 1-10 days.
• UPS Express: 1-5 days.

Please note that these shipping windows are guidelines only, and some variation is to be expected, especially for customers located outside of the USA.

How will I know when my package is shipped?

You will automatically receive a Shipping Confirmation email containing your order’s tracking number once your order has left our facility. You can use this tracking number on the website of the relevant postal service to track the progress of your package through the postal system.

Why hasn’t my order shipped yet?

Check to make sure that payment for your order was successful. If we were unable to confirm or capture your payment, we will send you an email to let you know. We cannot fulfill any orders before payment is made.

If your payment has been successful, check your email (including your spam folder) for an email from our shipping department.

If you have not received an email from us and it has been more than 3 business days since you placed your order, contact Customer Support.

I received a shipping notice from Nooelec, but the tracking on my package hasn’t been updated.  

If your order was shipped with the United States Postal Service (USPS), tracking may not be updated right away. USPS often misses origin scans for high-volume shippers, meaning that the tracking may not be updated until the package reaches a sorting center, which can take up to 2 days. Additionally, if your tracking number begins with a 0 (zero), this means that your package was sent via un-tracked first class mail.

My order has shipped, but according to the tracking information, it has been stuck at the same location for a long time, can you investigate?

If your delivery address is outside of the USA, the tracking information on your package will likely not be updated after the package leaves the USA. This is normal and to be expected with all international deliveries. It does not mean that your package is “stuck” and will not affect the delivery of your package (the shipping windows indicated above still apply), but you will not be able to track your package, unfortunately. Nooelec is not able to investigate the location of packages until the full shipping window has passed.

The tracking on my package shows that it has been delivered, but I haven’t received anything yet.

If you are an international customer (i.e. you live outside the USA), tracking information is generally unreliable as to the actual location of your package. Often the tracking will say “delivered”, when in fact it has only arrived in the destination country, but not to the recipient.

We suggest waiting a few more days for the package to arrive or contacting your local postal service for assistance in locating your order.

I have not received my order yet.

First, please refer to the delivery windows (above) for the shipping method you selected. If the delivery window for your shipping method has not passed yet, we ask for your patience while the postal service does their job. Unfortunately there is nothing we can do to speed up a delivery or investigate the location of a package until the delivery window has passed.

If your delivery window has passed, we suggest contacting your local postal service for help in locating the package. It may be that it is being held in customs, or at a local postal facility.

If the package still cannot be located, please contact our Customer Support team who will open an investigation into the location of the package.

Can you investigate why my order never arrived?

Yes, provided that the quoted shipping window has passed, we will contact the carrier on your behalf to try to locate your package. Investigations generally take a few weeks to be completed. During the course of the investigation, we may request information or assistance from you. For example, you may be required to sign a document certifying that you never received your order. It is important for customers to comply with any requests for additional documentation or information so that the investigation can be completed quickly and accurately.

I never received my order. Can I get my money back?

Before we can issue a refund for a missing order, we need to complete an investigation with the carrier of the package, or wait for the package to be returned to us. We need to either receive the goods back to our facility or have the package declared ‘lost’ by the carrier. In cases where the package was undeliverable due to an error made by the customer (e.g. shipping address was entered incorrectly), a full refund will not be possible.

Why do I owe duties/taxes on my package?

Duties and taxes are levied on international packages by most countries’ customs departments. Nooelec tries to avoid this by shipping from a warehouse location closest to the recipient, whenever possible. Unfortunately, import fees are unavoidable in some cases, and are the responsibility of the buyer when they are imposed.

Why is my package being held by customs?

Most likely, the shipping method selected at checkout is one that uses standard customs clearance, which often results in delays in your package being delivered. Nooelec is not able to investigate this or speed up delivery, unfortunately. Your country’s customs department will contact you directly if they need more information before releasing your package.

My package is being held in customs and I need further documentation before they will release it to me.

We are happy to provide a copy of the commercial invoice that was sent with your package, or any other information you may need. Please contact our Customer Support team for assistance.

Can't find the information you need? Contact our friendly Customer Support team using the Support chat window in the bottom-right corner of the webpage. One of our Customer Support Specialists would be happy to assist you!