These are the questions our customer service team receives the most often. If you don't see the information you need, check out the other pages of our Help Centre, or contact Customer Support!
Why didn't my product come with a disc with the required software?
We no longer ship discs with most of our products. All of the required drivers are available in our Installation Guide, as well as some recommended software.
Why isn't Cubic SDR working on my PC?
You may have installed the wrong version. There are two versions of Cubic SDR, one is 32-bit, the other is 64-bit. Depending on your computer system, you need either one or the other. If you’ve installed the 32-bit, uninstall this and install the 64-bit instead, or vice versa.
I can't get HDSDR to work on my PC.
For this program, you need to be sure to use the download in our Installation Guide. When you download the file, please note that it is a zip file which contains installation instructions, along with a library file and program file. When installing HDSDR, you need to note the location of the Installation Directory (program file) and move the library file (.dll) to this location, as per the installation instructions. Without completing this step, HDSDR will not be able to recognize your device.
I am using HDSDR and I can't seem to pick up any signals. Have I done the installation incorrectly?
A common mistake when using HDSDR is setting the bandwidth too shallow for broadcast FM (should be set to 180,000 or so), otherwise you will see the signals but won't hear them correctly.
Additionally, you should be sure to set the Tune frequency and the LO frequency about 10 kHz apart. Setting them to the same value will negatively impact the performance of your SDR.
Can I use your product with GNU Radio?
Yes, our NESDR series is fully compatible with GNU Radio. However, Nooelec does not provide technical support for this software.
I want to use my device for both SDR and DVB-T, how does this work?
The drivers for SDR and DVB-T are not compatible with one another and would have to be switched when using a different function. You would need to uninstall one when using the other and vice versa. A simpler method would be to use separate USB ports for each function, as Windows keeps drivers for USB devices on a per-port basis.
I have just downloaded the NESDR Driver Installer, but my antivirus software is identifying the file as corrupt and removes it. Is there an issue with the file? How can I fix the problem?
This is a common problem associated with some antivirus software. The file is an un-archived, executable file, which is capable of installing core files. This is both what it is designed to do, and also why the antivirus software is preventing you from opening it. You should disable your antivirus software temporarily to install the driver, and then re-enable it.
Can you help me to tune into a specific station or frequency in my area?
It is very difficult to assist a remote customer in tuning to a specific station in their area, as the settings within the software will vary depending on a large number of environmental factors that are unique to each individual set-up. However, here are a few things to look for to get you started:
- Select the correct demodulation type for your frequency of interest (for broadcast FM radio, it would be WFM);
- Tune the software to the correct frequency;
- Use the appropriate antenna for the frequency;
- Set the bandwidth to the correct value, depending on your signal;
- Set the gain appropriately (we recommend disabling AGCs for most purposes).
I'm using SDR# with my SMArt XTR dongle, and the performance is quite poor!
While SDR# is a popular software, please note that Nooelec is unable to offer technical support for this particular program. That being said, we do have some recommendations for resolving this problem.
The first thing to know is that SDR# doesn't play very nice with E4000 SDRs compared to some alternate software, especially if using the default RTL library and not one more suitable for E4000.
If you want to make SDR# work with your XTR dongle, we recommend not bothering with the AGCs. You are better off in most cases with the gain sliders. As for the static, make sure you have enabled offset tuning, and I/Q correction. This is very important for E4000 based SDRs.
Hopefully these tips will improve your initial impression of the SDR!
Where can I find the software for DVB-TV?
We are happy to provide HDTV software free of charge. Download it here.
The key is: 7KGJBY5TE3HXK-MJ9XSWKNKTTQ4
Can't find the information you need? Contact our friendly Customer Support team using the Support chat window in the bottom-right corner of the webpage. One of our Customer Support Specialists would be happy to assist you!